Frequently Asked Questions
Find answers to common questions about our services and procedures
Our standard operating hours are:
- Monday – Friday: 7:00 AM – 8:00 PM
- Saturday: 8:00 AM – 4:00 PM
- Sunday: 9:00 AM – 1:00 PM
- Emergency services: 24/7 available
While many tests require a physician’s order, we also offer direct-to-consumer testing for certain screenings. Please contact us to determine if your desired test requires a referral.
We follow strict safety protocols including:
- Regular facility sanitization
- Personal protective equipment for staff
- Social distancing in waiting areas
- Sterile equipment for all procedures
- Infection control compliance
You can schedule appointments through:
- Online booking on our website
- Phone: +91 8918459671
- In-person at our facility
- Through your referring physician
We require 24-hour notice for appointment cancellations. Late cancellations or no-shows may be subject to a fee. Emergency situations are considered on a case-by-case basis.
Please bring:
- Photo identification
- Insurance card (if applicable)
- Physician referral form (if required)
- List of current medications
- Previous test results (if available)
Turnaround times vary by test:
- Routine tests: 24-48 hours
- Specialized tests: 3-7 days
- Genetic testing: 10-14 days
- Critical results: Communicated immediately
Results are available through:
- Our secure patient portal
- Your referring physician
- Mail or secure email (upon request)
- In-person pickup
Fasting requirements depend on the specific test:
- Lipid panel: 12-hour fast required
- Basic metabolic panel: 8-12 hour fast recommended
- Glucose test: Fasting required as per physician instructions
- Most other tests: No fasting required
Specific instructions will be provided when you schedule your appointment.
We accept most major insurance plans including Medicare and Medicaid. Please contact our billing department at +91 8918459671 to verify your specific insurance coverage.
We accept:
- Cash
- Credit/Debit Cards (Visa, MasterCard, American Express)
- UPI
- Bank Transfer
- Online payments
Yes, we offer flexible payment plans for patients without insurance or with high out-of-pocket costs. Please speak with our billing department to discuss available options.
Still Have Questions?
Our team is here to help. Contact us for more information.
Phone: +91 8918459671 | Email: support@neurondiagnostic.in